Hello, this is Express Scripts calling with some important questions for Ping Cheng. This call may be recorded for quality assurance. To opt out of these calls, please call ████████████. Yes or no? Is this Ping? I'm sorry, I didn't hear you well. Did you say yes? This is Ping. Great. If you'd like, we can continue this call in English. Please press one for English. Oppression Dos para continuare en Espanol. Pardon me? Please press 1 for English. Oppresion Dos para continuare en Espanol. Alright. This is important because we need to ask you a few questions about one of the services you use. Please say yes or no. May I continue? Okay. According to our records, you've called our Member Services line recently. We need to get better at what we do and it starts by learning from you. Just to confirm, please tell me yes or no. Have you called Express Scripts member Services in the last ██ days? Pardon me? Please say yes or no. Have you called Express Scripts Member Services in the last ██ days? Okay, then. It doesn't sound like these survey questions will be relevant for you. Thank you for your time. Have a good day. Goodbye.