Hi, my name is ████. Hi, my name is ████. Am I speaking with ███████? I'm good, how are you? That's really good. Sir, I'm calling you from. Yes, thank you for being a valid optum house calls on behalf of United Healthcare. So this call. Yes, so this call is to schedule your yearly house calls. Thank you. So shall I go ahead and schedule and block something for you in the month of June or July? Thank you. Sure. Just before we continue, I would like to advise this call is being recorded for the quality control purpose, to protect your identity and ensure. Hello? Can you hear me, sir? Now? Hello? ███████, you there? Hello? So, can you hear me now? Hello? So, can you hear me? Hello? Hello? As there's no response from the. So my name is. Hello? Hello? As there's no response on the other end, I'm posted this. Thank you for participating in this survey. We will use your feedback to better serve you and others in the future. Please respond to the following question by using the keypad on your touchtone phone. Based on the customer service experience you just had, what is the likelihood that you would recommend this individual to a friend or colleague? Please use a scale from 1 to 9, where 1 means not likely at all and 9 means extremely likely. Sorry, I didn't understand you. Sorry, I didn't understand you. Sorry, I didn't understand you. In order for us to learn about your experience after the tone, please tell us about your customer experience with this individual. When you're finished, please press or hang up. Thank you. Your feedback is important to us and our efforts to improve the service we provide to our customers. Goodbye.