Hello, this is Alice from best 20. How are you doing today? We have been trying to reach you concerning your card. Extended warranty. You should have received something in the mail about your card. Standard warranty. Since we have not got a response, we are giving you a final courtesy call before we close out your file. If you are interested to talk with representative, please say yes. Let me transfer the call to specialists. Your call is very important to us. Please stay on the line and you will be transferred to the next available agent. Your call is very important to us. Please stay on the line and you'll be transferred to the next available agent. Hi, this is Robert. How are you doing today?