How Smart Carrier Eliminated Spam Complaints with Nomorobo

Smart Carrier, a compliance software provider for phone companies and large contact centers, needed a more reliable way to detect and stop spam calls before they reached customers. Their manual verification process was time-consuming and left too many suspicious calls unreported.

“Nomorobo is much faster than our manual process. We just set it and forget it. It just works.”
— Orlando Guitian, Co-Founder and CEO of Smart Carrier

 

Challenge

Before partnering with Nomorobo, Smart Carrier spent countless hours manually verifying suspicious numbers. Many spam calls went unreported because carriers didn’t have an efficient consumer reporting system.

“It was a best-guess scenario reaching out to phone companies and asking if a number was flagged,” said Guitian. “But these phone carriers didn’t have a way for people to report numbers, so the carriers may not see a number as unhealthy.”

 

Solution

Smart Carrier integrated Nomorobo’s API to enhance phone validation, protect their network, and improve client satisfaction. Nomorobo’s crowdsourced spam data provided accurate, real-time insights that helped Smart Carrier block malicious calls across all their carrier partners.

Now, when a user reports a spam call, Nomorobo flags the number and Smart Carrier automatically downgrades its STIR/SHAKEN attestation level—preventing further spam across the network.

“Nomorobo is the most reliable solution we’ve used to enhance customer privacy and security. It’s helped us retain clients and improve satisfaction.”
— Orlando Guitian

Results

Since implementing Nomorobo, Smart Carrier has seen a dramatic transformation in network health and operational efficiency. With fewer spam calls and no carrier complaints for over a year, the company can now focus on growth instead of spam management.