Hello, this is Alice from Best 20. How are you doing today? We have been trying to reach you concerning your car's extended warranty. You should have received something in the mail about your car extended warranty. Since we have not got a response, we are giving you a final courtesy call before we close out your file. If you are interested to talk with representative, please say yes. Let me transfer the call to specialists. Your call is very important to us. Please stay on the line and you will be transferred to the next available agent. Hey, my name is Henry. How are you doing today? Well, this call is about to provide you the extended warranty coverage plan on your vehicle. May I know what year, make and model of car that you drive?