And I was saying. Hi, this is █████ from Independent Home, the Walk in Bath and Shower company. Is this ██████? Great. How are you doing today? Yes, I can hear you. How are you doing? Thanks ██████, I'm glad we're connected. What prompted you to look into one of our walk in bathtubs today? Thank you for that. Can you tell me if you're having any difficulties getting in and out of your bath right now? Understood. I'll let you go for now. Before I do, would you like me to schedule a free in home appointment so we can assess your bathroom and provide a. No obligation. I'm still here, ██████. Thank you. I'm still here, ██████, thanks for staying on the line. What kind of problems are you having with your bath right now? Thanks. Thanks for hanging there. ██████, can you tell me when was the last time you took a bath? Thanks for staying with me. I'm still here. ██████. Thanks for staying on the line. What kind of problems are you experiencing with your bath that make it difficult or unsafe for you? No problem, ██████. I understand. Are you having any difficulties getting in and out of your bath right now? No problem. ██████, I asked you having any difficulties getting in and out of your bath right now? Could you tell me what's the hardest part when you try to use it? No problem, ██████. Could you tell me what's the hardest part when you try to use your bath or shower? So I. Thanks for that, ██████. Can you tell me what made you start looking into a walk in tub a couple weeks ago? Thank you for that, ██████. What specifically happened a couple weeks ago that made you try this again? Thanks for telling me that, ██████. What specifically happened a couple weeks ago that made you try this again? Would you say it was a slip more difficulty getting in and out or something else? Would you say it was a slip more difficulty getting in and out or something else that prompted you to. No problem, ██████. Thanks for doing that. While you're writing it down, can you tell me if you or a loved one have ever experienced a slip or fall in the bathroom? Is there anything about your current bath or shower that makes you feel unsafe or uncomfortable? Thank you, ██████. Have you ever experienced hydrotherapy before? Thanks, ██████. Just to confirm, have you looked into any other companies for a walk in tub or is this your first time exploring options? Thank you, ██████. Is it all right if I transfer you to my manager now to confirm your free appointment? Hold on one second, please wait. Hi, good afternoon, this is ███ with Independent Home. Who do I have the pleasure speaking with today? Hello? Hello? Yeah, who do I have the pleasure of speaking with ████? Is there something I can help you with, sir? How about.