My name is Chris Cooper I am the account manager for BT energy we were informed by your electricity company that you are no longer receiving your loathing 3 brand has expired and was removed from your bell so you may have noticed an increase in your electric bill so if you are you've argued customer we do want to get that low fixed rate renewed and keep Terri protected for another year so that you don't have to worry about your rate going up and down every single mom right now you're really is a variable rate and is determined by the market and can go very high in any given month that's the reason you may have noticed an increase in your utility bills please press 1 now to speak with a representative to have your low fixed rate applied to your utility bills please press 2 to be placed on our do not call us.