Hello, this is Evicor Healthcare calling on behalf of Aetna for the office of █████████████████. Yes or no? Is this █████████████████ or somebody who can speak on their behalf? Great. We are Evicor Healthcare, doing business as CareCorps National, a licensed utilization review agent for Indiana license number four, number █████. This call is about a clinical certification request for patient ██████████. Before I continue, I am required to advise you that this call may be recorded for business purposes. To protect the patient's privacy. We need you to verify information for ██████████. We need to confirm the patient's date of birth. Specifically, we need the month, day and year. Would you like me to wait a moment while you get that information? Okay. Please tell me the patient's date of birth. For example, ████████████. I apologize, I didn't hear you well, so let's try again. At the tone, please say the month, day and year. I'm sorry, I'm having trouble understanding you. So let's try one more time using the keypad on your telephone. For example, if the patient was born on █████████████, you would enter ██████. Please enter their 6 digit date of birth now. I apologize. At this time, we're not able to find a match in our database, so we won't be able to share any specific information. Please know, if you ever have questions, you can always give us a call. ████████████████ seven days a week, Eastern time, toll free. Add ██████████████. Again, the number is ███████████████. Thank you and have a good day. Goodbye.