And I was saying hi, this is █████ from Independent Home. The walk-in bath and shower company. Is this ██████? Yes, ██████. Great. Before we dive in, how are you doing today? I'm glad to hear that ██████, thank you. What has you looking into one of our walk-in bathtubs today? I'm sorry, I didn't catch that. What has you looking into one of our walk-in. Okay ██████, I can do that. Can I ask are you having any difficulties getting in and out of your bath? No problem ██████. I asked if you're having any difficulties getting in and out of your bath. I'm still here ██████. Thank you. Are you having any difficulties getting in and out of your bath right now? I hear you ██████. I'm still here. Can I ask if you currently have trouble getting in or out of your bath or shower? I'm still here ██████. Thank you. Just so I can help have you or a loved one ever experienced a slip or fall in the bathroom? I understand ██████, thank you. Have you or a loved one ever experienced a slip or fall in the bathroom? I. Understand ██████, thank you. Have you looked into any other companies for a walk-in tub or shower? No problem ██████, thank you. Understood ██████. Thank you. Before you put the phone down, can I ask one more quick question so I have everything noted when was the last time you took a bath? I appreciate that ██████. Just to finish up when was the last time you took a bath? Thank you ██████. Can I ask when was the last time you took a bath? Thank you ██████. I appreciate that. When was the last time you took a bath? Understood ██████. Thank you. Is it okay if I transfer you to my manager now to confirm a no obligation consultation? Hold on one second. Please wait.