Hello, this is Optum Home Delivery calling with a secure message for ██████. My name is █████, your virtual healthcare assistant. I am calling about your prescriptions with Optum Home Delivery. If at any time during our call you would prefer to speak with a member of the Optum home delivery team directly or access our menu to stop calls, say menu or press 9. Is this, ██████? Great. Please note this call may be monitored or recorded for quality purposes. Now, before we get too far, and to keep your information secure, we'd like to verify some information with you first. Can you please verify your birthday, including the month, day and year? The question is. First, can you please verify your birthday, including the month, day and year? Sorry. I didn't understand. Sorry. I didn't understand. Let's try numeric input mode only first. Can you please verify your birthday, including the month, day and year? For ███████████████. Please enter ████████ using your numeric keypad. sorry i