Hello, this is Optum Specialty Pharmacy reaching out to speak with ███████. My name is █████, your virtual healthcare assistant, calling about your prescriptions with Optum Specialty Pharmacy. Just to let you know, these calls may be recorded for quality and training purposes. If at any time during our call, you would prefer to speak with a member of the Optum Specialty Pharmacy team directly or access our menu. To stop calls, say menu or press 9. Am I speaking with ███████? Wonderful. Now, before we can continue, I'd like to make sure I'm speaking with the right person to keep your information safe and secure. First, can you please verify your birthday, including the month, day and year? Sorry, I didn't understand. Sorry, I didn't understand. Let's try numeric input mode only. First, can you please verify your birthday, including the month, day and year? For example, for ████████████████, enter ████████ using your numeric keypad. Sorry, I didn't understand. Remember, you are still in numeric input mode. First, can you please verify your birthday, including the month, day and year? For example, for ████████████████, enter ████████ using your numeric keypad. Sorry, I didn't understand. Remember, you are still in numeric input mode. First, can you please verify your birthday, including the month, day and year? For example, for ████████████████, enter ████████ using your numeric keypad.