So, I'm ███████ from Senior Benefit center, and I'm reaching out because we're updating the ███████ regional records. Your file is showing a missing final settlement status, which often results in families overpaying by thousands during a crisis. To ensure this is handled correctly, can you please confirm how old you are? We really want to look after you. Our plans provide all end of life expenses to ease your family's burden. So may I please know your age? We really want to look after you. Our plans provide all end of life expenses to ease your family's burden. So may I please know your age? I think we should discuss this some other time. Have a good day.