Hello, this is Blue Cross Blue Shield of ████████. Please take this short one minute survey from our independent research firm. Your feedback helps us improve the experience of all of our members. Based on your most recent service experience, on a scale of 0 to ██, how likely are you to recommend Blue Cross Blue Shield to a friend or colleague? Please press a button between ██ and 0. ██ means you are extremely likely to recommend Blue Cross Blue Shield and zero means you are not at all likely to recommend Blue Cross Blue Shield. Sorry, I didn't understand you. Based on your most recent service experience, on a scale of 0 to ██, how likely are you to recommend Blue Cross Blue Shield to a friend or colleague? Please press a button between ██ and 0. ██ means you are extremely likely to recommend Blue Cross Blue Shield and zero means you are not at all likely to recommend Blue Cross Blue Shield. Sorry, I didn't understand you. Based on your most recent service experience, on a scale of 0 to ██, how likely are you to recommend Blue Cross Blue Shield to a friend or colleague? Please press a button between ██ and 0. ██ means you are extremely likely to recommend Blue Cross Blue Shield and zero means you are not at all likely to recommend Blue Cross Blue Shield. Thank you for your feedback. Goodbye.