Hello, this is evie gore healthcare calling on behalf of Cigna for the office of Dr. █████████████████. Yes or no? Is this doctor. ██████████ or somebody who can speak on their behalf. Great. We're calling about patient ████████████████. We have information about one denied study. Would you like me to repeat that? Pardon me? Please say yes or no. Would you like me to repeat that information? Okay? To protect your patients privacy, we need you to confirm this patient's date of birth. Specifically, we need the month, date and year. For example, ████████████. Please tell me the date of birth now. I apologize. I didn't hear you well. So let's try again. At the tone, please say the month, day and year. I'm sorry. I am having trouble understanding you. So let's try one more time using the keypad on your telephone. For example, if the patient was born on █████████████, you would enter ██████████. Please enter their 6 digit date of birth now. I apologize. At this time, we are not able to find a match in our database, so we won't be able to share any specific information. Please know if you ever have questions, you can always give us a call Monday through Friday from ████████████████ Central Standard Time, toll free at ██████████████. Again, the number is ██████████████. Thank you and have a good day. Goodbye.