Hello. Good morning. My name is ███████. I'm calling about a quick eligibility review on your account. It turns out you qualify for the updated benefits, but they were never activated. Things like credits, convenience upgrades and added protections. So you have part A and Part B, right? Can you hear me? I was just asking if you have Medicare Part A and B. Just confirming. Do you currently have both Medicare Part A and B? Sorry to catch you at a busy time, but can I have a minute to quickly share some annual enrollment updates before I transfer you? I just need to check your eligibility for the new Medicare benefits like capped drug costs, flexible monthly payments and low premium. Once that's confirmed, I'll move you to the next step. Do you have Medicare Part A and B? Can you hear me? I was just asking if you have Medicare Part A and B. No problem. Let's talk another time. Thank you.