Hello. Good afternoon my name is ███████ we work together on your Medicare plan previously and because it's open enrollment new benefits have become available. Let me help you add these benefits to your plan now. You have Medicare Part a and B right? Sorry to catch you at a busy time but can I have a minute to quickly share some annual enrollment updates? Okay let me quickly confirm your eligibility status so you do have Medicare Part A and B right? Just confirming do you currently have both Medicare Part A and B? Ould youd Mind sharing what's making you not interested? Yeah, so what's making you feel uninterested in the benefit? I just want to help you out here. No problem, let's talk another time, thank you.