Hello, can you hear me? I'm █████ from Senior Benefit Center and I'm reaching out because we're updating the Birmingham Regional Records. Your file is showing a missing final settlement status. Which often results in families overpaying by thousands during a crisis. To ensure this is handled correctly, can you please confirm how old you are? I'm sorry I couldn't quite catch that. Can you repeat how old are you? Really want to look after you? Our plans provide all end-of-life expenses to ease your family's burden. So may I please know your age? I'm sorry, I couldn't quite catch that. Can you repeat how old are you? Yeah, so I was asking about your age. Can you tell me how old you are? I think we should discuss this some other time. Have a good day.