Hi, this is ██████ calling from Optum House. Calls on behalf of United Healthcare Group, Medicare Advance. Can you hear me now? Hello? Hello, I'm sorry. My name is ██████ and I'm calling from Optum House. Am I speaking to █████? Sir, can you hear me now? Hello? Hello? Can you hear me now, sir? Hello? Do you hear me now? Hello? Can you hear me, sir? Will I request you to respond on the call, please? Hello? Sir, can you hear me? Hello? Hello, can you hear me? Thank you for participating in this survey. We will use your feedback to better serve you and others in the future. Please respond to the following question by using the keypad on your touchtone phone. Based on the customer service experience you just had, what is the likelihood that you would recommend this individual to a friend or colleague? Please use a scale from 1 to 9, where 1 means not likely at all and 9 means extremely likely. Sorry, I didn't understand you. Sorry, I didn't understand you. Sorry, I didn't understand you. In order for us to learn about your experience after the tone, please tell us about your customer experience with this individual. When you're finished, please press or hang up.