Hello, I'm ████. As open enrollment period is a great time to explore new benefits such as dental, vision, prescription coverage, food cards, and cash back that could save you money and improve your health care, all I need is to check your eligibility. Do you have active Medicare Part A or B? Are you there? I understand your concern, but to make sure I understand correctly, I was asking, are you receiving benefits from Medicare Part A or B? Hey, are you there? Can you hear me? I'm really sorry if it felt like I wasn't listening. I definitely want to understand you. Let's reset. What were you trying to say? No problem at all. I appreciate your time today. Have a wonderful day. Goodbye.