Nomorobo Sues Synchrony Bank for Illegal Robocalls Captured by Its Honeypot System

More than 2,300 Calls Logged Without Consent, in Violation of the TCPA.

Nomorobo has filed a federal lawsuit against Synchrony Bank, alleging that the financial institution violated the Telephone Consumer Protection Act (TCPA) by placing hundreds of illegal robocalls to numbers in Nomorobo’s Honeypot system – a proprietary network designed to detect and track illegal spam calls in real time.

Filed in the U.S. District Court for the District of Connecticut on June 12, 2025, the lawsuit asserts that Synchrony Bank used a prerecorded message campaign to contact individuals about credit card account servicing and collections. However, the calls were placed without prior express consent—a direct violation of federal robocall laws.

Nomorobo’s Honeypot network, which monitors over 350,000 phone lines, recorded more than 2300 calls made on behalf of Synchrony, potentially facing a $1500 per call. None of the called parties had accounts with Synchrony, nor had they provided permission to be contacted. The calls were often misleading and used spoofed caller IDs that masked their true origin.

“This lawsuit is about more than just blocking calls, it’s about enforcing the law,” said Matt Mizenko, General Manager at Nomorobo. “No one should receive debt collection robocalls for accounts they don’t have. Our technology makes it possible to catch and hold even the biggest players accountable.”

The lawsuit seeks statutory damages and injunctive relief to stop further violations. By taking action against a major financial institution, Nomorobo is sending a clear message: no one is above the law when it comes to consumer phone privacy.

Read the full complaint. Download PDF here.

Media Contact: Kim Lehman | 717-599-0891 | kalehmanpr@gmail.com