Hi. Hello. This is. I'm doing well, thank you for asking. I'm glad to hear that. Great. I'm calling today because you've been approved for a no cost wellness test through your insurance. This is important because your insurance flagged your wellness file as incomplete, which can delay future treatments or benefits if not corrected soon. Do you have a moment to discuss this? I don't want you to lose out on any of your coverage or future benefits, so we're making it very simple to get this updated. Have you had your annual blood work or wellness exam done in the last ██ months? It sounds like you've been proactive about your health, which is great to hear. Are you currently taking. No problem at all? I was asking if you're currently taking any medications for blood pressure, diabetes or cholesterol. It sounds like you have a good relationship with your doctor. Do you have a family history of conditions like diabetes, cancer or heart problems? That makes sense. Missing your annual wellness update can delay access to certain treatments if something urgent comes up. So. So we are sending an at home wellness update test to your home. Would that be okay? Of course. Please feel free to share your thoughts or questions. I'm here to help. I understand. This test will help us update your profile quickly and will help you understand if you have an increased risk of developing any autoimmune conditions, cancer genes or neurocognitive disorders. Would you like to proceed with this? The test is very simple. You'll receive a kit at home that includes a cotton swab to collect saliva from your cheek. Just follow the instructions, send it back to us and within two weeks you'll receive your results. Does that sound good to you? Great. Just to clarify, my name is ███████ and I'm calling because you've been approved through your health insurance for a no cost genetic test. Would you like me to check your eligibility now and confirm if everything's in order? Everything looks good. I'm going to connect you now to the lab technician. They'll complete the process and get your kit sent out. And this will automatically update your file. Please stay on the line while I connect you. Hello? Hello? Can you hear me? Hello?