Hi. Hi, █████. This is ███████ calling from the Wellness Team. I understand, █████. It can be a bit confusing sometimes. I'm here to help you with any questions you might have. The reason I'm calling today is to inform you that your insurance flagged your wellness file as incomplete because you missed your annual wellness test. This could delay future treatments or benefits if not corrected soon. Do you have a moment? I mentioned that your insurance flagged your wellness file as incomplete because you missed your annual wellness test. This could delay future treatments or benefits. I'm here, █████. I appreciate your patience. I just want to make sure you don't lose out on any of your. I'm still here, █████. It sounds like you might be talking to someone else. If you have any questions or need clarification, I'm here to help. Would you like me to continue? That's completely fine, █████. Take your time. Just let me know when you're ready to continue and I'll be here. I'm here, █████. Whenever you're ready, feel free to continue. That's perfectly okay, █████. Take your time to write it down. I'll be right here when you're ready to continue. I understand, █████. It sounds like you might have some previous information. Just to clarify, have you had your annual blood work or wellness exam done in the last ██ months? Great. Thank you for confirming. Are you currently taking any medications for blood pressure, diabetes. All right, █████. Are you currently taking any medications for blood pressure, diabetes or cholesterol? Thank you for that. Do you have a family history of conditions like diabetes, cancer or heart problems? Thank you for confirming, █████. Missing your annual wellness update can delay access to certain treatments if something urgent comes up. So we are sending an at home wellness update test to your home. This test will help us update your profile quickly and it will help you understand if you have an increased risk of developing any autoimmune conditions, cancer genes or neurocognitive disorders. It will make you aware. You're very welcome, █████. The test is very simple. You'll receive a kit at home that includes a cotton swab to collect saliva from your cheek. Just fine.